Refund/Exchange Policy

Refund or Exchange Terms


Returns

Returns are not accepted unless product arrives damaged. Claims for damaged products must be made within 5 business days from receipt of product.

Refunds (if applicable)
Proof of item damage is required. We may require photographic evidence, or the return of the product for review. We will notify you of the approval or rejection of your refund within 3 business days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
To request a return or refund please call 855-714-3473 or email us at orders@firedoorsolutions.com